Cancellations & Returns


You have the right to cancel the contract within fourteen working days from the day your goods have been received.

You must inform us in writing either via post, email, or ideally the cancellation notice should be sent through the contact us page on this website and must state your name, a description of the goods concerned and the order number of the cancelled contract. If the cancellation arrives before your goods are despatched you will receive a full refund. If however your goods have been despatched but have yet to be delivered then there will be a charge to cover the return cost incurred by us or £15, whichever is the higher.

You must take reasonable care of the goods and then return the goods to Stack m High Ltd by registered post or similar as soon as it is possible for you to do so. You are responsible for the cost of returning the goods to Stack m High Ltd and the risk of damage to the goods in transit back to us. We request that you return the goods in the original unopened packaging within 28 days of receipt. Refunds will be processed upon receipt back to our warehouse and inspection by our team.